Troubles go on for Dauphin Co. homeowner after pipe burst outside the house residence, damages basement

ENHAUT, Pa. (WHTM) — We launched you to a Dauphin County woman very last thirty day period, who was without the need of heat and hot water for extra than a 7 days just after a Suez Water pipe burst outdoors her Enhaut dwelling, flooding her basement.

After we remaining Karen Dewalt’s house, Suez Drinking water paid out for the sections to fix her furnace and changed her incredibly hot h2o heater, but she has not heard back from Suez Water’s insurance policies on extra repairs a month and a half later on.

Dewalt was at her wits’ finish when we achieved her previous thirty day period.

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“My previous hope was abc27 information, in hopes that they would assist me by some means due to the fact it’s receiving colder and colder to have no heat. It is becoming quite annoying,” Dewalt stated.

The working day just after that job interview aired, Suez H2o compensated to correct her furnace and sizzling h2o heater, additional than a week immediately after the pipe burst, but Dewalt’s worry hasn’t absent absent. The two and a 50 % toes of h2o in her basement is long gone now, but there’s more harm.

“There was steel storage containers that had been loaded with h2o. There was Xmas issues. There was a good deal of decorations. There ended up large backyard garden gnomes that floated around and crashed and they are damaged up,” Dewalt claimed.

And there is much more.

“Mold now, and the wall the place the drinking water came in has now pushed out the mortar that was in there,” Dewalt reported.

Dewalt thinks Suez H2o ought to pay out for those damages. She mentioned she’s gained an email from Suez Water’s insurance policies, declaring they ended up looking into it.

“Then I did not listen to nearly anything and didn’t hear anything, so given that then, I’ve despatched four email messages and I’ve gotten no response,” Dewalt reported.

We reached out to Suez H2o about whether they’ll be having to pay for the repairs, and when that could happen. They would not convey to us, only stating their insurance is dealing with it and that Dewalt must continue to talk with them for updates, a thing she hasn’t acquired nevertheless.